Warranty Management Technology
+1 847-780-0228
sales@aculocity.com


FAST Warranty Analytics

By utilizing our patent pending algorithms, the FAST System accurately calculates your warranty exposure and provides advanced analytics to help you manage warranty costs, track warranty performance, and identify emerging trends. Combining deep drilldown reporting with an advanced EWS (early warning system), FAST analyzes your warranty claims data to detect quality issues and highlight manufacturing risks before they become problems.

FAST turns your piles of warranty data into easily interpretable graphs and charts that provide a visual expression of your warranty exposure. With minimal data, even just 3 months or warranty claims, the algorithms in the FAST system accurately determine future warranty exposure. And with its web-browser access, FAST provides each area of your organization with a personalized dashboard so that engineering, finance, and quality control each have easy access to their relevant data in a complete, web-based solution.

Benefits of the FAST System:

  • Manage warranty costs, track warranty performance, and identify emerging trends.
  • Drill down deep into your warranty claims data to pinpoint problems and plan corrective actions.
  • Accurately forecast necessary warranty reserves to improve financial reporting and minimize accounting risk.
  • Automatically apply Weibull as just one of the over thirty probability distribution functions available to build product lifecycle and bathtub predictions.
  • Analyze performance of suppliers and repair networks.
  • Identify fraudulent claims.
  • Works as an add-on with all market leading and custom warranty systems to extract and analyze your warranty claims data.


Acu-Warranty™

The Acu-Warranty system controls the submission, authorization and processing of claims as well as feedback to customers about the status (approved, pending authorization, etc) of those claims. Additional information is also made available to customers such as a vehicles repair history and recalls or service programs on a per vehicle basis.

The Acu-Warranty system is integrated with other organizational systems in order to, for example, obtain pricing and other information about service parts.

Acu-Warranty has a self-validating process which ensures that all the necessary information is captured in order for the claim to be submitted. Not only does the system capture the data but it validates the data based upon product ID.

The On-Site Tech™ System – Lets you SEE the situation

How would you like your technical service department or warranty department at your customer’s location, real-time, every day?

With On-Site Tech™ the customer can show the problem to the expert via real time video conferencing and get help right away. Let your technical experts communicate directly with the customers to reduce returns and solve problems real-time.
  • On-Site Tech™ alleviates pressure within your customer service dept and technical support. It saves you time
  • On-Site Tech™ will help you avoid any miscommunication. With live video it’s easy to see and in some instances hear exactly how your product is performing
  • On-Site Tech™ Claims Validation System (CVS) offers:
    • Live warranty claims validation for customers
    • Your customers can show you real-time what they believe should be covered in warranty
  • Reduction in warranty cost by reducing claims fraud due to a visual inspection
  • The video still images can be stored with the online claim form for future audits
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View contact information

+1 847-780-0228